Privacy Policy

Last updated: 25 March 2026

Company details

Finesse Blinds & Installations
Contact name: Jan Strychalski
Email: finesse.blinds.installations@gmail.com
Phone: 07901629316
Website: www.finesse-blinds-bristol.co.uk

WhatsApp contact: 07901629316

  1. Introduction

This Privacy Policy explains how Finesse Blinds & Installations collects, uses, stores, and protects personal data when you visit the website, contact us, request a quote, make an enquiry, book a service, or otherwise interact with us.

We are committed to handling personal data in a fair, lawful, and transparent manner.

  1. Who is responsible for your data

Finesse Blinds & Installations is the controller of the personal data collected through this website and in connection with our business activities, unless stated otherwise.

If you have any questions about this Privacy Policy or how your personal data is used, please contact us using the details above.

  1. The personal data we collect

We may collect and process the following categories of personal data:

Identity information, such as your name.
Contact information, such as your email address, telephone number, postal address, and WhatsApp details.
Enquiry information, such as the content of your message, service requirements, appointment preferences, and any details you provide when requesting a quote.
Property and installation information, such as measurements, photographs, access details, fitting requirements, and information about your premises where relevant to our services.
Technical information, such as IP address, browser type, device information, pages viewed, referral source, and website usage data.
Marketing preferences, such as whether you wish to receive offers, updates, or promotions.
Communication records, such as emails, call notes, contact form submissions, and messages sent through WhatsApp or other channels.

  1. How we collect personal data

We collect personal data:
directly from you when you contact us by phone, email, website form, WhatsApp, or other communication methods;
when you request a quote, a measuring visit, installation, or aftercare support;
when you browse the website;
through cookies, analytics tools, and similar technologies;
from third-party service providers who support the website or business operations, where lawful and appropriate.

  1. How we use your personal data

We may use your personal data to:
respond to enquiries and provide quotations;
arrange measuring visits, installations, and after-sales support;
supply products and services to you;
manage payments, invoices, and business records;
communicate with you about appointments, orders, and customer service matters;
improve the website, services, and customer experience;
monitor website traffic and performance through analytics tools;
comply with legal obligations, regulatory requirements, and legitimate business needs;
send marketing communications where we are permitted to do so.

  1. Our lawful bases for processing

We rely on one or more of the following lawful bases under UK data protection law:
contract, where processing is necessary to take steps at your request or to perform a contract with you;
legitimate interests, where processing is necessary for the operation, improvement, and security of our business and website, provided your rights do not override those interests;
legal obligation, where processing is necessary to comply with legal or regulatory duties;
consent, where you have clearly agreed to specific processing, such as certain marketing or non-essential cookies. The UK GDPR requires organisations to explain their purposes for processing, retention periods, and sharing of personal data as part of the information given to individuals.

  1. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure the website works properly, remember preferences, measure traffic, and improve functionality and performance.

Some cookies are necessary for the operation of the website. Non-essential cookies, including analytics or advertising-related technologies where used, should only be set where the required consent has been obtained. In the UK, rules on cookies and similar technologies sit under PECR, and the ICO states that these rules apply to cookies and other technologies used to store information or access information on a user’s device.

You can control cookies through your browser settings and, where available, through the cookie controls presented on the website. Blocking some cookies may affect how the website functions.

  1. Analytics

We may use analytics tools, including Google Analytics, to understand how visitors use the website, improve performance, and measure marketing effectiveness.

These tools may collect information such as IP-related data, browser details, device information, pages visited, and interactions on the site. Where analytics cookies are not strictly necessary, they should be used only where the required consent has been obtained.

  1. Marketing communications

We may send promotional emails, offers, updates, or follow-up messages where we are permitted to do so by law.

You can opt out of marketing communications at any time by using the unsubscribe option where available or by contacting us directly.

  1. Sharing your personal data

We may share personal data with trusted third parties where necessary for business operations, including:
website hosting providers;
website developers and support providers;
analytics and search engine providers;
email, messaging, and communications providers;
payment, accounting, or administrative service providers;
map, embedding, or third-party plugin providers;
suppliers, installers, or contractors where relevant to your order or service;
professional advisers, insurers, or legal representatives where necessary;
public authorities or regulators where required by law.

We do not sell your personal data.

  1. International transfers

Some of our third-party providers may process personal data outside the UK. Where that happens, we will take reasonable steps to ensure that an appropriate level of protection is applied in line with applicable data protection requirements.

  1. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, provide services, maintain records, resolve complaints, meet warranty obligations, and comply with legal, tax, insurance, and accounting requirements.

Retention periods may vary depending on the nature of the data and the reason it was collected. We may keep enquiry, order, installation, and warranty records for a reasonable period after completion of the work in case of follow-up support, disputes, or legal obligations.

  1. Your rights

Under UK data protection law, you may have the right to:
be informed about how your data is used;
request access to your personal data;
request correction of inaccurate data;
request deletion of your data in certain circumstances;
request restriction of processing in certain circumstances;
object to processing in certain circumstances;
request transfer of certain data to you or another provider;
withdraw consent where processing is based on consent;
complain to the Information Commissioner’s Office.

The ICO explains that individuals have rights including the right to be informed, access, rectification, erasure, restriction, data portability, objection, and protections in relation to certain automated decision-making.

To exercise your rights, please contact us using the details in this Privacy Policy.

  1. Complaints

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.

  1. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Third-party websites and services

This website may include links to third-party websites or integrations such as maps, WhatsApp, forms, social platforms, or embedded content.

If you follow a link to any third-party site or use a third-party integration, your personal data will be subject to that third party’s own privacy notice and terms. We are not responsible for the privacy practices of third parties.

  1. Children’s data

This website and our services are not directed at children, and we do not knowingly collect personal data from children unless this is provided incidentally by a parent, guardian, or other adult in the course of an enquiry or booking.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updated version will be published on this website with a revised Last updated date.

  1. Contact details

Finesse Blinds & Installations
Contact name: Jan Strychalski
Email: finesse.blinds.installations@gmail.com
Phone: 07901629316
Website: www.finesse-blinds-bristol.co.ukCookie notice wording for banner

We use necessary cookies to make this website work. With your consent, we may also use analytics cookies to understand how the site is used and improve performance. You can accept, reject, or manage your preferences at any time.

One practical improvement before publishing would be to replace the postal address placeholder with the business trading address and, if the website will use Google Analytics, list the exact analytics and cookie tools in the final cookie section.

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